Dentist Reviews

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Smile Country Dental Reviews
2016 Jefferson Street, Napa, CA 94559
4.4 / 5
based upon 197 reviews.
5 / 5
based upon 5 reviews.
Posted On: 09/18/2023 I’ve been there twice and had no complaints! Sylvia at the front desk is really helpful with scheduling appointments and if you have any questions. I seen Dr. Mo he was great I would suggest going here!!!! Leticia G website Logo Google Review
Posted On: 09/13/2023 Valerie K website Logo Google Review
Posted On: 08/08/2023 I've been trying to get an appointment. The hours posted on their door & online obviously are incorrect because I can't seem to get in contact with them. I've showed up between 4- 5:30 after my other appointments and no one is there.
I tried the online form too, no response.. Insurance won't let me go elsewhere... idk what to do? I hope I can change my review of this business and give 5 stars instead if I can get treatment. Keiko N website Logo Google Review
Posted On: 08/08/2023 They were very pleasant in every way from the office staff to the medical staff the best dental care l have had in ages. Was very impressed when the oral surgeon ( Sean Lee) took time during the evaluation to contact my primary dentist while the supporting staff kept me busy talking about fishing and places in California. Would definitely go back to this dental clinic. Brian H website Logo Google Review
Posted On: 08/01/2023 They are so sweet and respectful and gentle The place is so nice and Silva was so sweet and understanding. Everything was quick and easy Abbie V website Logo Google Review
Posted On: 07/26/2023 They were very thorough with the cleaning and explained things thoroughly as well. They treated my daughter with kindness and respect.
Receptionist is awesome 😉 Akacia S website Logo Google Review
Posted On: 07/21/2023 New member Abner S website Logo Google Review
Posted On: 06/30/2023 (Translated by Google) Very attentive to the customer from the moment Silvia serves you, very kind and attentive, they take care of checking everything thoroughly and making you feel as good as possible.

(Original)
Muy atentos con el cliente desde que te atiende Silvia muy amable y atenta, se encargan de revisarte bien todo y te sientas lo mejor posible David O website Logo Google Review
Posted On: 06/30/2023 Wonderful dental practice. Dr. Mo and Sylvia made me feel very welcome and seem very knowledgeable and to have their patients best interest. I would definitely recommend them. Allisha Ann A website Logo Google Review
Posted On: 06/28/2023 Very happy with the service, great cleaning with Claudia, and Silvia so friendly and helpful Carole C website Logo Google Review
Posted On: 06/23/2023 They were the best it was great Ruthmari R website Logo Google Review
Posted On: 06/05/2023 Silvia, was very helpful with all payment questions and over all procedures for my mothers extractions and dentures. Definitely recommend this dentist office. Looking into bringing my son for braces. Thanks so much. We appreciate you Deonna G website Logo Google Review
Posted On: 05/25/2023 The whole staff is amazing here! Ron will tell you fun stories to keep you amused. Sylvia will either give you cold bottled water or even filtered if you have a cup. I've had all of my crowns done here as well as a bridge. I'm thoroughly pleased with everything that this wonderful staff has done for me when it comes to my dental needs. Michael D website Logo Google Review
Posted On: 05/25/2023 I love this clinic! Very nice staff Sushi T website Logo Google Review
Posted On: 05/18/2023 Thank you to all the staff in In Smile Country Dental you guys are amazing!! Sincerely, Laila Laila website Logo Google Review
Posted On: 05/06/2023 Got my wisdom teeth out. Easy painless. Kari P website Logo Google Review
Posted On: 05/05/2023 Great visit! After avoiding the dentist for over 12 years I’m glad this was where I went. Everyone was super friendly and knowledgeable. Respectful about pronouns, safe environment 👍🏼 Nino M website Logo Google Review
Posted On: 05/03/2023 Good experience overall. Dr took the time to explain treatment plan and staff was very kind and friendly. Bay A website Logo Google Review
Posted On: 04/28/2023 Very good service everyone is so nice. Alexandra S website Logo Google Review
Posted On: 04/26/2023 I’ve enjoyed my time here at Smile Country Dental Dr.Elias was my general dentist and was great! The front staff was amazing when I came in and even accommodated me onto their schedule. Alondra A website Logo Google Review
Posted On: 04/25/2023 Exceptional, superior customer service. Had a pleasant call when scheduling dental 🦷 appointment, with Sylvia. Thank you. ❤️ Lourdes Berenice K website Logo Google Review
Posted On: 04/12/2023 I have tried calling Napa location several times and no answer! My wisdom surgery was scheduled for April 11th I received no call about how much I will be paying out of pocket or any instructions. I have been calling since April 6th to confirm payment & instructions no answer. This is so frustrating as I am a far drive and they don’t even have the decency to call me back or answer I’ve also left plenty of voicemails. Do not recommend so unprofessional. Karla R website Logo Google Review
Posted On: 03/23/2023 I do not recommend Smile Country Dental. I went there for a check up and a regular teeth cleaning. They told me I needed a deep cleaning. It was the most painful cleaning I have ever had. They cleaned half of my mouth and my mouth was very sore for three days I went to another dentist after that, and they gave me a regular cleaning and said my teeth did not need a deep cleaning, I paid my bill in full with a zero balance to Smile Country Dental on 5-4-23. Ten months later on 3-1-23 Smile CountryDental sent me a bill for $60. I called them and they will not credit the $60. I do not owe them anything. DO NOT go to Smile Country Dental. Joan Wayne Bill W website Logo Google Review
Posted On: 01/16/2023 Would not recommend this place, not sure why their rating is so high. I scheduled what I thought was a cleaning but it ended up being a new patient review. After x rays and checking my teeth they go to schedule my cleaning, but their dental hygienist only comes in twice a week so they were booked out by FIVE months! Scheduled the cleaning and when I showed up for it, I was given an unexpected bill because I was schedule not for a regular/annual cleaning but for a deeper clean that insurance would not cover. I was never told that I was scheduled for this type of cleaning instead of an annual and was met with an unexpected bill. There is just a lack of communication and transparency at this office. Sarah website Logo Google Review
Posted On: 11/22/2022 Everyone at Smile Country Dental Napa is so kind and helpful. I highly recommend them. Jill M website Logo Google Review
Posted On: 10/13/2022 Mercedes L website Logo Google Review
Posted On: 08/10/2022 Very friendly and helpful staff! The doctor is very good! And all of my appointments have been on time! Tammy M website Logo Google Review
Posted On: 07/19/2022 My appointment that was booked for over 2 months was cancelled 2 days prior due to a Doctor's medical issue. That's understandable. Next appointment an additional 2 weeks later. No problem. However, for first appointment they only will do X-rays and examination and won't book a cleaning appointment until after this examination because of 'policy' and 'we won't know until we see your teeth how much build up you have..' What? I pressed to go ahead and book a 'longer cleaning session just in case' just to get my appointment locked down, but they weren't able to do that because 'we are really booked out on our dental hygienist.' If this information would have been forthcoming when I booked 2 months ago I would have gone to another provider. They are seemingly over-extended. Ryan C website Logo Google Review
Posted On: 06/02/2022 Smile Country was great! I really appreciated the kind & compassionate care I received. Also, the Dental Assistant was super helpful in explaining things thoroughly so I understood. Very happy to have found them. J. H website Logo Google Review
Posted On: 06/01/2022 Cynthia was great! She explained everything for me, so that I may better understand what’s going on. Lovina A website Logo Google Review
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Thank you so much. I avoid the dentist at all cost. Everyone made me feel welcomed and very comfortable. I will definitely be returning. Very friendly and experienced staff. Everyone there are very caring and gentle with fast appointment scheduling. I have been to many bad dentists before. I'm so glad I found this place! They also have a discount program if you have no dental insurance! I've already referred 3 people who will be making appointments, I believe one is there as we speak! It was actually FUN going to the dentist! I had no anxiety, no pain, and no problems! Best experience with DDS ever! I had a broken tooth requiring a crown. The process took two appointments - the first appointment I was fitted with a temp crown, the second appt the temp crown was replaced with a permanent. Both appts were great, the dentist and tech were super. My orthodontist is special. She conducts herself with charm and friendliness that are such reassuring traits helping me relax and be fully comfortable in her care. I trust her professional knowledge and skills without reservation. I am so very pleased that she is my orthodontist.

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